Refund Policy

Last updated: 15 November 2026

We want you to be happy with Seriesfold. If the files don't work for you, full refund within 14 days.

Full refund within 14 days

Pro ($19) and Series ($49) are one-time payments. If the files don't work for you, ask within 14 days of your purchase and you get a full refund — no long explanation needed, though we'd love to hear what didn't work so we can improve. The same applies to a Pro-to-Series upgrade payment.

No renewals to worry about

Our plans are not subscriptions, so you will never be charged again unless you choose to buy something new.

How to ask

Email support@seriesfold.com from the address you bought with, and include your order number (it's on the receipt Creem emailed you). We reply within 2 business days. Refunds are issued by Creem, our merchant of record, to your original payment method; banks usually take 5–10 business days to show it.

After a refund

The license key for a refunded order is deactivated. Files you exported may not be used for production after a refund.

Your legal rights

This policy doesn't limit any rights you have under the consumer laws of your country.